TECHNICAL SUPPORT PESS ENERGY

Please fill in all the fields below and describe as precisely as possible the circumstances of the failure (date, usage context, events that occurred just before the incident). An incomplete request cannot be processed in a timely manner.

A photo of both screens is mandatory and must be attached to your request.

Before sending your request, please check that the circuit breakers are properly reset (up position) and that the maximum/minimum operating temperatures of the device have not been exceeded.

If the observed problem is a discrepancy between the two displayed SOC percentages, please first perform a complete charge/discharge/recharge cycle of the device. Open a ticket only if the discrepancy persists after this operation.